Cancellation Policy

 


We know that plans can go astray, however, due the nature of our business, we rely on advance reservations. Vacancies from cancellations cannot always be filled. So, in fairness to all involved, our cancellation policy is as follows:
 
If notification of a cancellation is received more than (30) days prior to your reserved arrival date, your reservation deposit will be refunded less a $30 cancellation fee
 
•    If notification of a cancellation is received (30) days or less prior to your arrival date, you will be responsible for 100% of your entire reserved stay which includes the $30 processing fee unless the reservation can be re-booked in its entirety. The unpaid balance of your reservation will be charged to your credit card on file that you used when making your reservation or you will be billed.  We always do our best to re-book reservations whenever possible, however we can't make any guarantees.

•    Should you fail to cancel your reservation or do not arrive as a 'no show' at the Guest House or Dancing Fox Cabin, you are monetarily responsible for the entire reserved stay.  The responsible party who placed the reservation will be charged for the balance due of your reserved dates according to the rental agreement you agreed to upon booking the reservation.  We will charge this balance to the source you initially paid your deposit with or when that is not possible, we will bill you directly in accordance to legal guidelines.

•    There are no refunds for early departure and we reserve the right to treat a partial cancellation as a cancellation for the entire stay.

•    All cancellations must be made by phone to receive a cancellation confirmation number.  We are not responsible for messages left on voicemail or through email as an accepted form of cancellation.

 
At times we are able to move your reservation to another date, but can't guarantee it's always possible.   We do require a rental agreement to be signed by you upon your reservation.  If you should have any questions about it, please don't hesitate to contact us at your convenience.
 
Thank You!
Janell Davenport
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